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Career Opportunities at Amazon Operation Services Philippines Inc. (AOSPI)
Amazon requires Sr. Finance Ops Specialists, Multilingual Investigation Specialists I, Seller Support Associates, Manager I, Finance, Accounting Assistant II, and Seller Onboarding Associates. These positions are ideal for candidates with an HR, finance, accounting, or customer service background.
POSITION: SR. SPECIALIST IN FINANCIAL STATEMENTS
Job description:
• Contact for suppliers for all their financial questions.
• Resolve issues working with Amazon Business Suppliers in Spain to enable timely payments.
• Solve inquiries promptly with the highest focus on supplier satisfaction.
• Working with various internal departments in Spain and finance teams to ensure timely and accurate payments.
Qualifications:
• At least 2 years graduation certificate.
• Excellent oral and written communication skills with a strong focus on customer service
• Knowledge of Spanish, French, Italian or other European languages ​​- 10 employees.
• Knowledge of Microsoft Excel and Word.
• Embodies the characteristics of a team player, has good interpersonal skills, is hardworking, adaptable and detail-oriented.
POSITION: EXAMINATION SPECIALIST I
Job description:
• Communicate effectively via email and / or phone with buyers, dealers and internal customers.
• Take appropriate action to identify and minimize the risk of fraud patterns and trends.
• Consistent achievement / surpassing of the weekly productivity and quality standards.
• Participation in ad hoc projects / tasks as required.
Qualifications:
• Proactively document the operational procedures required to address known risks.
• Ability to work independently, make complex investigative decisions, and analyze problems logically, including the ability to spot unobvious patterns.
• Native Mandarin Chinese speakers – 50 employees.
• Thai native speaker – 50 employees.
• Vietnamese native speaker – 50 employees.
• Malay native speaker – 50 employments.
POSITION: SELLER SUPPORT ASSOCIATE
Job description:
• Act as the primary interface between Amazon and our third-party providers, providing telephone and / or email support in accordance with internal service level agreements.
• Responsible for timely and accurate operational support to third party vendors on the Amazon platform.
• Handle chronic system problems, ensure process improvements, develop internal documentation and contribute to a team environment.
• Demonstrates effective, clear and professional written and oral communication.
• Provides fast and efficient service to Amazon sellers and sellers, including escalating seller issues accordingly.
• Demonstrates excellent time management skills and the ability to work independently while using the department’s resources, policies, and procedures.
• Contributes to a positive team environment and, if necessary, proactively supports team members with difficult contacts.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical thinking and data interpretation skills and identifies trends on appropriate channels, including suggestions for improvement.
• Contacting other departments such as customer service, dealer investigations, compliance operations, seller support teams, or payment teams as needed to resolve the seller’s problems and questions.
Qualifications:
• Good customer service skills / experience.
• Ability to work independently, analyze problems logically and make complex decisions.
• Exceptionally strong customer and conflict resolution skills with a strong focus on quality and customer experience.
• Strong ability to exceed expectations for performance and individual contribution.
• Ability to maintain a high level of confidentiality and data security standards.
• Native Mandarin Chinese speakers – 50 employees.
• Vietnamese native speaker – 50 employees.
• Thai native speaker – 50 employees.
• Native Malay Speaker – 50 employments.
POSITION: MANAGER I, FINANCE
Job description:
• Lead a team that ensures that financial operations are prepared for further expansion and report to FinOps Manager – AP.
• Manage the team to work with business partners, finance, and fulfillment center operations teams to ensure suppliers are served in a way that aligns with our Customer Obsession philosophy.
• Responsible for the smooth running of WW Seller Liability operations at Amazon Philippines, including supplier inquiries related to payment, establishing the supplier master for out-of-inventory and other proactive vendor liability activities.
• Responsible for maintaining a process within the accounts payable department, including hiring, training and staff development; Managing group workload and setting priorities; Ensure that existing policies and procedures are followed; Management of annual performance targets; Creation and monitoring of suitable performance indicators.
• Act as an escalation point in solving complex open problems with internal and external business partners.
Qualifications:
• With Bachelor / Master (MBA / M.Com) degree with 5+ years of experience after qualification and at least 2+ years of management experience in Finance Operations / Shared Services, Accounts Payable, P2P.
• Experience in AP operations in large multinational organizations.
• Experience in managing AP processes is desirable.
• Worked in customer-oriented teams (both internally and externally).
• Experience in Six Sigma techniques for error reduction (DMAIC, etc.) and worked on improvement projects.
• Can speak Mandarin / Japanese fluently.
POSITION: ACCOUNTING ASSISTANT II
Job description:
• Maintain a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment problems.
• Handle the entire overdue debt cycle, including research, analysis and reconciliations.
• Call customers and schedule solution sessions to understand our customers’ procure-to-pay cycles.
• Manage internal and external customer inquiries.
• Investigate to resolve issues emailed by the customer.
• Meet the established KRAs and carry out other projects and tasks as needed.
• Communicate the results to executives with finance, accounting, operations, and business development teams.
Qualifications:
• Mastery of French and English, excellent oral and written communication skills with a strong focus on customer service.
• For non-native speakers – he / she must have appropriate certification in the language required to communicate with clients.
• For native speakers – he / she has to take an English level test during the interview.
• Knowledge of Microsoft Excel and Word.
POSITION: SELLER ONBOARDING ASSOCIATE
Job description:
• Communicate effectively via live video call with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
• Verify the seller’s identity details (information and documents) via a live video call and review the documents
• Reduce avoidable friction for legitimate sellers and keep abreast of Standard Operating Procedures (SOPs) and other guidelines
• Act as an Amazon Ambassador, providing live assistance to sellers with identity verification and helping them complete the verification process
• Flexibility to be trained in additional business-related skills and / or types of work
• Take appropriate action to identify and minimize the risk of fraud patterns and trends.
Qualifications:
• Proficiency in the English language (speaking, reading and writing) with the ability to produce grammatically correct, concise and accurate verbal and written answers.
• Moderate knowledge of Microsoft Office including Outlook, Word and Excel.
• Knowledge or experience in a fraud / risk management environment is desirable, but not required.
• Experience in insurance, finance, data analysis, research, translation, or training with Mandarin as the language is a definite asset.
• Native Mandarin Chinese speakers – 50 employees.
• Vietnamese native speaker – 50 employees.
• Thai native speaker – 50 employees.
• Native Malay Speaker – 50 employments.
• Previous work experience in a customer service / retail environment supporting Mandarin / Thai / Vietnamese / Malay speaking customers
• Language certification from HSK for non-native Mandarin speakers
All applications are processed online as follows:
Apply online at www.amazon.jobs.
Location parameter should be “Philippines”
Click on the ‘Filters’ tab
Select ‘Finance & Global Business Services’ Select ‘Human Resources’ Select ‘Investigations & Loss Prevention’ in the Job Category Section Job Category Section.
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