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With many brands investing in improving their customer experience, industry experts estimate that the chatbot market will reach $ 1.25 billion by 2025. They can also do business tasks like collecting customer information, scheduling meetings, and reducing overhead costs.
because Many of these start-ups and savvy brands integrate chatbots into their daily workflows, interactions with customers and sales processes. Here are six ways businesses can use chatbots:
1. Provide excellent customer service
Chatbots are proving to be a great option for businesses that don’t want their customers to be on hold.
2. Optimize the shopping experience
To have a great experience, all you have to do is write what you want through a chatbot and it will send the information to the sales department.
3. Personalize the communication
Chatbots are able to answer specific questions from customers instead of displaying a long list of unnecessary information. The more attention a customer gets, the greater their willingness to buy.
4. Automate repetitive tasks
Most customers look for answers to common and related questions. Chatbots can help you avoid answering the same questions every time. This also reduces the workload on your employees.
5. Personal assistant
Chatbots can be used as virtual personal assistants to simplify tasks. For example, you can create bots to send customers suggestions and tips about what they are looking for.
6. Present new products or services
Chatbots allow you to present your latest product or service to your target market.
Source: fpcfreshtalkdaily.co.uk
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